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Demon Newsletter
Demon Home Broadband Q. How long will it take to set up my Demon Home Broadband account? Q. Can I migrate from my existing ISP? Q. What is the minimum contract period? Q. What happens if I move address? Q. Are there any usage limits or restrictions? Q. Can Home Broadband be upgraded to a different service at a later date? Q. Is it possible to upgrade from Demon Standard Dial-up (SDU) to the Home Broadband service? Q. Can I change my service from Demon Solo/Total or HomeOffice to the Home Broadband service? Q. Can I use a router with the Home Broadband service? Q. Is the Home Broadband service compatible with Apple Macs? Q. What is the difference between Demon Home Broadband and other Demon broadband services? Q. What is the difference between static and dynamic IP addresses? Q. How can I order the Home Broadband service? Q. How long will it take to set up my Home Broadband account? A Demon will endeavour to make your service available within 15 working days subject to acceptance of order and service provisioning by BT. If there are any problems with your order, you will be emailed by our Broadband Provisioning team within 10 working days. If you have not heard from the team within this time, you should assume that everything is progressing as normal. If you have not heard from us by the 15th working day after you placed your order, please email demonot@demon.net and we will reply, by email, with an update of your order status as soon as possible. Alternatively you can call our automated Broadband Order Tracking line on 0845 275 5527. Q. Can I migrate from my existing ISP? A. If you wish to buy the Demon Home Broadband service your existing broadband service will need to be cancelled with your current ISP and then a new contract taken out with us, using our online registration form available at www.demon.net/home500. This may result in you being unable to connect to the Internet via broadband while the new contract is being set up. Q. What is the minimum contract period? A. The minimum contract period is 12 months on all new broadband subscriptions. Q. What happens if I move address? A. As your broadband service is delivered via your telephone line it will be necessary to cancel your existing service and re-order. To do this, send an email from your Demon account to customerservices@demon.net, and re-order at your new address via our online registration form, available at www.demon.net/home500. A new Broadband service will take approximately 10 to 15 working days to set up. Q. Are there any usage limits or restrictions? A. Home and HomeOffice services must be used in accordance with our Fair Usage Policy, a copy of which can be found at www.demon.net/helpdesk/producthelp/aup/thusfup. This forms part of the Agreement between THUS plc and our Home and HomeOffice Customers. We would like to take this opportunity to remind you that in the circumstances where bandwidth usage exceeds what we consider to be reasonable, it is necessary to take steps to reduce usage to a more equitable level. Q. Can Home Broadband be upgraded to a different service at a later date? A. Yes you can upgrade from the Demon Home Broadband service to any of our other Demon products. To cancel you will need to contact our Customer Care Team on 0800 027 9190. They will also be able to assist you in purchasing a suitable product to meet your needs. Q. Is it possible to upgrade from Demon Standard Dial-up (SDU) to the Home Broadband service? A. Yes. You can upgrade online using our online registration form available at www.demon.net/home500 Q. I already have a Demon account. I want to order the Home Broadband service and keep my Demon Standard Dial-up. Is it possible to have both services on one account? A. Yes. Our online registration form includes the option to add to an existing account. Q. Can I change my service from Demon Solo/Total or HomeOffice to the Home Broadband service? A. To change from an existing Demon Broadband product to the Home Broadband service you will need to cancel your existing service by contacting our Customer Care team on 0800 027 9190. Q. Can I use a router with the Home Broadband service? A. As standard the Alcatel 330 USB Modem is supplied on the Demon Home Broadband service. You can also access the Demon Home Broadband service with a router. If you have supplied your own router you will receive generic configuration advice when contacting our Technical Support teams. If you have purchased a router through Demon, you will be provided with full hardware support. Q. Is the Home Broadband service compatible with Apple Macs? A. Yes. Q. Is it possible to order Demon Home Broadband and pay by Direct Debit if my bank account requires two signatures? A. You would need to place your order using a credit or debit card. A Direct Debit mandate will then be sent to you in your joining information, which can then be used to set up payment via Direct Debit for both signatories. Q. What is the difference between Demon Home Broadband and other Demon broadband services? A. The Home Broadband service offers:
The following options, which are available with our other consumer broadband products, are not included with the Home Broadband service:
*Access to our top 2Mbps connection (maximum speed) is dependent on the proximity of your telephone connection to the BT exchange. In some areas only 1Mbps or 500kbps connections may be available. Q. What is the difference between static and dynamic IP addresses? A. A dynamic IP address is an address that is temporarily assigned to the user by their ISP each time they connect. A static IP address is an address that is assigned to a user when the service is ordered, and remains the same for the life of the service. Demon's Home Broadband is provided with a dynamic IP address. Q. How can I order the Home Broadband service? A. The Home Broadband service can only be ordered online using our online registration form available at www.demon.net/home500 |
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