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Demon Web Hosting product portfolio FAQs Important Information regarding Demon Web HostingThis page covers technical questions that may be asked about the Web Hosting. Uploading and modifying your site
Uploading and modifying your site Microsoft FrontPage
What address do I publish my files to when using Microsoft FrontPage? You can use either: http://username.demonweb.co.uk or http://www.yourdomain.co.uk (provided the DNS on your domain has been updated to point to our server). What version of the FrontPage extensions are installed on your server? The Demon Web Hosting server currently has FrontPage extensions 2002 (Version 5.0.2.2623) for Unix. Can I use the FrontPage 'User' permissions function on sub webs? The FrontPage 'User' permissions function does not appear to work on Demon Web Hosting. We would recommend using the 'Access Control' tool on your control panel to password-protect sub directories on your site. PLEASE NOTE: If you do use the 'Access Control' functions in combination with pages created by Microsoft FrontPage then the 'FrontPage re-initialisation' script will not work. This should not be a major problem as 'FrontPage re-initialisation' should only be required if your extensions become corrupted. There is a work around for this which basically involves temporarily renaming all .htaccess files (used by the 'Access Control' tool) to .htaccess.TODAYSDATE, then re-initialisating the extensions and then putting the .htaccess files back. How do I fix my broken FrontPage extensions? Please use the 'Re-initialise FrontPage' tool on your control panel and then re-publish your site from within FrontPage. If this fails then please contact technical support. If it produces an error message then please include that in your report to technical support. Also please let the support desk know if you make use of the 'Access Control' facility via the control panel.
My FrontPage extensions keep breaking. Why? To avoid FrontPage extensions breaking, we suggest the following: - Do not rename any of the folders with underscores in their name (e.g. docroot/_vti_bin) - EITHER use Microsoft FrontPage to make changes to your site OR use an FTP program. Avoid alternating between the two different ways of uploading files to your site. - Avoid using multiple copies of Microsoft FrontPage to make changes to your site – for example, don't use one copy of FrontPage on your work PC and a different copy on your PC at home to make changes to your site. Do not use the FrontPage 'User permissions' function (use the 'Access control' feature on your control panel instead). What action should I use for FrontPage Email forms? You cannot use the built in FrontPage '_vti_bin/shtml.exe' to send mail on the Demon Web Hosting platform. Please set the action line on your forms to use the Zisp emailer tool. See http://websupport.demonweb.co.uk/zispdocs/guide/mailer_FrontPage.html for more information. FTP
What server do I upload my files to? You can FTP to either: username.demonweb.co.uk or www.yourdomain.co.uk provided the DNS on the your domain has been updated to point at our server). PLEASE NOTE: If you have FrontPage Extensions on your account and you use Microsoft FrontPage to publish your site, then please do NOT use FTP mode to transfer your files. Instead, please click here for FrontPage instructions. How long does it take for my account and domain name to go live? There are three phases. Your web hosting account goes live straight away, and this allows you to use <username>.demonweb.co.uk to start uploading web content (where <username> is your user name). By visiting www.<username>.demonweb.co.uk you can check what your site looks like. Within a few hours your domain name is registered and you have www.<yourdomain> as an alternative address to upload content to. Then after a delay (six hours to a day) visitors can see your site at www.<yourdomain> (where <yourdomain> includes the .com or .co.uk or similar end to your web address). Can I change the From: field when using the Zisp mailer? Unfortunately, it is not possible to change the From: field when using the Zisp mailer, but please see http://websupport.demonweb.co.uk/zispdocs/guide/mailer_reference.html for details of changeable features. If you use a custom Perl, PHP or ASP script that uses '/usr/lib/sendmail -t' to allow more customisation of your web forms setup, you can then change the From: field but you cannot alter the Sender: field as that is set to your unique userID, for abuse tracking purposes. What directory do I upload my files to? HTML files should be uploaded into the folder called 'docroot' OR the 'secure' folder if you have purchased the secure option for your space. Please do not put anything in the 'secure_docroot' folder. PLEASE NOTE: Inside both of these folders there is a sub-folder called 'images'. If you wish your images to be viewable with the built in thumbnail viewer script (see the built in script tools section for details) then please place your image files inside that folder.
Why have my files become zero bytes in size? Check that you have not gone over your disk quota via the 'Quota' section of your control panel. If you try to upload an updated version of your files while you are over your disk quota, it may result in the files that were previously there becoming zero bytes in size. Why doesn't FTP show a Quota exceeded warning? The Quota exceeded warning will only be displayed if your FTP client uses the 'STOR' command to upload the file: ftp> STOR fullfile16 150 Opening BINARY mode data connection for fullfile16 0% | | -1 --:-- ETA 552 Transfer aborted. Disc quota exceeded If your FTP client sends the 'APPEND' command then the disk quota exceed warning does not display. ftp> append fullfile16 200 PORT command successful 551 fullfile16: Append/Restart not permitted, try again Unfortunately this is a limitation of the behaviour within the ProFTPD server software.
What are the built in script tools? These are: - Guest Counter - Image Banner - Online Survey - Guestbook - Email Form - Discussion Forum - Thumbnail Browser More documentation is available at http://websupport.demonweb.co.uk/zispdocs/ with examples at http://websupport.demonweb.co.uk/zisp-examples.shtml. Can I send email to more than one recipient at the same time using the Zisp mailer? The Zisp email tool can only send to one recipient at time. If you need to use more advanced sendmail options then we advise that you use one of the many form-mail scripts available from the web to interface directly with the /usr/lib/sendmail program. PLEASE NOTE: If you are using a third party form-mail script then please ensure it is the latest version and is secured to prevent spammers from using your scripts as open mail relays. Can I change the From: field when using the Zisp mailer? Unfortunately, it is not possible to change the From: field when using the Zisp mailer, but please see http://websupport.demonweb.co.uk/zispdocs/guide/mailer_reference.html for details of changeable features. If you use a custom Perl, PHP or ASP script that uses '/usr/lib/sendmail -t' to allow more customisation of your web forms setup, you can then change the From: field but you cannot alter the Sender: field as that is set to your unique userID, for abuse tracking purposes. Does the mailer form support multiple checkboxes and multi select menus? No. If you have put a multi line select menu or check boxes on your form then the script will only pull out the value for the last item selected. You can, of course, install your own custom form-mail Perl, PHP or ASP script to interface directly with the /usr/lib/sendmail program. PLEASE NOTE: If you are using a third party form-mail script then please ensure it is the latest version and is secured to prevent spammers from using your script as open mail relays.
Can I have more than one Zisp guestbook? Currently it is only possible to have one Zisp guestbook. Can I use the Zisp script tools under the Secure site URL? Yes, provided you have purchased the SSL option for your account. The reference to use these tools under the SSL URL is: /USERNAME/zisp/toolname instead of: /zisp/toolname The datafiles and templates go into: /secure/_zisp_/ and /secure/easyzisp/ instead of: /docroot/_zisp_/ and /docroot/easyzisp/ More documentation is available at https://secure.demonweb.co.uk/websupport/secure-zisp-examples.shtml
Generic Perl advice and basic trouble shooting Some points to check: - Check that the DNS for your site is pointing at the Demon Web Hosting server, particularly if you are in the process of migrating from another server. - Test with BOTH Internet Explorer AND a different web browser. Internet Explorer can sometimes hide the true cause of a problem, such as trying to render the HTML code in a .pl file when the server is not actually executing the script. - Check the examples are working on http://websupport.demonweb.co.uk/ to see if we have any temporary problems on the server. - Check that you have named your Perl scripts to end in .pl or .cgi (in lower case letters). If you are reporting problems, please note that support will ask you the following: - When did the script last work? Where did it last work? For example have you recently migrated your site from a different web server? - What has changed since the script stopped working? You may not have changed the script but something that the script relies upon, such as a database or something the script links to, may have. - What is the script basically trying to do? Our server may not allow this specific action but we might be able to suggest an alternative way it could be done. - What error message does the script give? This will be required if the issue needs to be escalated to our server admin team. - What other scripts have you tested on your site? Try copying some of the example scripts at http://websupport.demonweb.co.uk. - What paths is the script using? Check you have changed the paths if migrating from another server, especially if the other server was not a Unix-based platform. Where is my cgi-bin? There is not a specific folder for CGI scripts on the new Demon Web Hosting platform (unlike our older servers). Any file with a name ending in .pl or .cgi will be treated as being a Perl script so you can put them anywhere inside 'docroot' or 'secure'. PLEASE NOTE: You may create a folder called 'cgi-bin' inside your 'docroot' folder if that would make it easier for you to migrate your site from a different server. How do I reference my scripts from an html file? An example: If you have /docroot/index.html (http://www.yourdomain.co.uk/index.html) and wanted to call /docroot/script.pl (http://www.yourdomain.co.uk/script.pl)the form action would be: action="script.pl" or action="http://www.yourdomain.co.uk/script.pl" What is the path to perl? #!/usr/bin/perl Click here for details of the most up-to-date version of Perl installed on the server (and its associated Modules).
What is the default UMASK (permissions) for files created by scripts? See the UMASK information at http://websupport.demonweb.co.uk/perl-examples/environment.pl. How can I set the permissions without telnet shell access? Most modern ftp clients support the setting of file permissions. If you are using a command line ftp client then use the syntax: quote site chmod 704 script.pl How can I debug my scripts without telnet shell access? See http://websupport.demonweb.co.uk/perl-examples/debug-example.shtml.
Generic PHP advice and basic trouble shooting Some points to check: - Check that the DNS for your site is pointing at the Demon Web Hosting server, particularly if you are in the process of migrating from another server. - Test with BOTH Internet Explorer AND a different web browser. Internet Explorer can sometimes hide the true cause of a problem, such as trying to render the HTML code in a .php file when the server is not actually executing the script. - Check your account options and account status via the control panel. For example, do you have PHP scripting enabled on your account? - Check the examples are working on http://websupport.demonweb.co.uk/ to see if we have any temporary problems on the server. - Check that you have named your PHP scripts to end in .php (in lower case letters). If you are reporting problems, please note that support will ask you the following: - When did the script last work? Where did it last work? For example, have you recently migrated your site from a different web server? - What has changed since the script stopped working? You may not have changed the script but something that the script relies upon may have done, such as a change in your database or password. - What is the script basically trying to do? Our server may not allow this specific action but we may be able to suggest an alternative way it could be done. - What error message does the script give? This will be required if the issue needs to be escalated to our server admin team. - What other scripts have you tested on your site? Try copying some of the example scripts at http://websupport.demonweb.co.uk. - What paths is the script using? For example, check you have changed the paths if migrating from another server, especially if the other server was not a Unix-based platform. Can I use index.php as my default page? See DirectoryIndex. Where should I upload my php files to? Any file ending in .php will be treated as a PHP file, provided you have PHP enabled on your account, so you can put them anywhere inside 'docroot' or 'secure'. Please note that the .php file extension should be in lower case letters. How do I reference my scripts from a html file? An example: action="script.php" or action="http://www.yourdomain.co.uk/script.php"
What PHP functions are available? This will generally be the standard set of functions that come bundled with the version of PHP that we have installed. Please see http://websupport.demonweb.co.uk/php-examples/ and the question about PHP Mode for more information. Can I use my own custom functions? This may be possible; however, please note that this is not supported by the helpdesk. Please refer to the PHP documentation at http://www.php.net/manual/en/. Please note that if you install anything that poses a security risk, or uses excessive resources on our server, then it may be disabled by our Abuse team. Where is sendmail? /usr/lib/sendmail PLEASE NOTE: There is a built-in mailer script which makes creating a form to email script much easier. If you are not familiar with the complexities of setting up your own scripts then we would advise you to use that. See the 'built in script tools' section for more details. In addition, for abuse tracking reasons you cannot change the Return-Path: and Sender: fields using /usr/lib/sendmail. However, you can set the From: and Reply-to: using /usr/lib/sendmail –t.
Generic SSI support - Please check that the DNS for your site is pointing at the Demon Web Hosting server, particularly if you are in the process of migrating from another server. - Test with BOTH Internet Explorer AND a different web browser. Internet Explorer can sometimes hide the true cause of a problem, such as trying to render the HTML code in a .shtml file when the server is not actually executing the server side code. - Check the examples are working on http://websupport.demonweb.co.uk/ to see if we have any temporary problems on the server. - Check that you have named your SSI pages to end in .shtml (in lower case letters). How do I make use of the SSI features? Call your html files .shtml instead of .html and see the examples at http://websupport.demonweb.co.uk/ssi-examples/. Can I use SSI functions in the custom HTTP error pages inside /errpages? Yes, and you don't even need to call them .shtml (please note that in order to use SSI functions inside /docroot or /secure file names must end .shtml). Can I use SSI functions on normal .htm or .html pages (outside /errpages)? This is not supported. To use SSI functions inside /docroot or /secure file names must end .shtml. Can I use: include virtual='http://www.somedomain.com/file.htm'? No, the Zeus SSI include virtual command can only include files that are on the same server. Even if this was supported, our firewall would block the outbound port connection (please see the section on server information here).
Does the server support the Microsoft .NET version of ASP (ASP.NET)? Unfortunately not. Can I use my Microsoft Access (or Microsoft SQL) database? No, but it is possible to convert Microsoft Access databases to MySQL format. Please click http://www.mysql.com/ for more details. Can I use the ASP CDONTS functions (e.g. Emailer and File upload)? Unfortunately, not at the moment. Please see here for more details. Does your server support .jsp (Java servlet pages, e.g. Tomcat)? No, but we will continue to provide feedback to the product managers if customers are requesting this feature. Can I buy more disk space on the 'Standard' product? No, but you can upgrade to the larger Advanced product. Please see here for more details. Does the server support video and audio streaming? If your account has been upgraded from Homepages then you will retain the RealVideo, RealAudio, QuickTIme and MP3 streaming capabilty. In other cases, such as new hosting accounts, streaming is not offered at present. Can I use SSI functions on normal .htm or .html pages (outside /errpages)? No. This is not supported. Can I run 'cron' jobs? No. (A cron job is like a server side version of the windows task scheduler.) You could, however, run a CGI script on your website, at regular intervals during the day, by calling it from a web page with a meta refresh (or perhaps by launching Internet Explorer at certain times of day using the Windows task scheduler).
Server Administration DNS settings
Can I have http://domain.com and http://somehost.domain.com pointing at my site? Any domains added to your site via the control panel will have 'www.' at the start; however, if it is vital that your site is also accessible without 'www.' then please send a signed, company-headed fax to our administration department on 0845 270 0043, marked for the attention of the 'Service Plus' team. On the fax please ask for an additional 'A' record entry to be added for your domain so that both http://your-domain.com and http://www.your-domain.com are pointing at the IP address of the Demon Web Hosting server. If you need to contact our administration team regarding this matter then please email serviceplus@demon.net. How should I transfer domains from an existing Showroom account over to Demon Web Hosting? You should add the domain(s) via the 'My Domains' section of your control panel by selecting the 'Transfer an existing domain' option. PLEASE NOTE: It is important that the domains go on the same account number. Provided the new Demon Web Hosting account is on the same account as the domains on the old Showroom/Diva Web product then this should not be a problem. If you are not sure which account number(s) your services are on then please speak to our Sales team.
Server Properties
Can I make 'outbound' port connections from the server? For security reasons, outbound port connections are not currently permitted.
What is the path to my ...... folder? In most cases you should be able to use relative paths. For example, a script in docroot/subdirectory/myscript.pl should be able to write to a file in docroot by referring to it as $filename = "../filename.txt"; If you wanted to write a file into your secure folder (if you have the SSL option on your account) from that script then you would use: $filename = "../../secure/filename.txt"; Or if you have a script in the SSL side of your site that wanted to read/write to a file in the docroot folder you could use a relative path such as: $filename = "../docroot/filename.txt"; If the script really needs the full path to your home directory then the most 'future proof' answer to this question is to look at the environment variables for: DOCUMENT_ROOT (available to Perl and PHP) APPL_PHYSICAL_PATH (available to ASP – please note that ASP is slightly different to PHP and Perl in the way it sees directories. Please see http://websupport.demonweb.co.uk/perl-examples/environment.pl, http://websupport.demonweb.co.uk/php-examples/phpinfo.php and http://websupport.demonweb.co.uk/asp-examples/environment.asp for more information. For example: /resellers/demon/[service type]/content/[1st letter]/[2nd letter]/[username]/docroot Where [service type] would be either 'webhosting' or 'webhosting-plus' and [1st letter]/[2nd letter] would be the 1st and 2nd letter of the username and [username] would be your web space username. PLEASE NOTE: $ENV{'DOCUMENT_ROOT'} reports 'secure_docroot' instead of 'secure'. However, the 'secure' folder is actually where you need to store data for your SSL site. Please see https://secure.demonweb.co.uk/websupport/perl-examples/environment.pl. What should the first page be called? The DirectoryIndex search order on Demon Web Hosting is: index.html, index.htm, index.shtml, index.cgi, index.php, index.asp Your first page could be called any one of these; however, please note that if you have an index.html and an index.asp file the server will load the one called index.html in preference to the file named index.asp. For customers who are migrating from our older commercial web platforms, the DirectoryIndex on the older platforms were: Original Comweb: index.html, index.htm UK-upload: index.html, index.htm, index.asis BDU: index.html, index.htm, default.htm Can I have index.wml as an opening page? No, but you could use index.cgi and have that print a different Content-type: line depending on what the browser sent in the 'HTTP_ACCEPT' variable. Please note that this is not supported by the helpdesk. If the browser said that only 'text/vnd.wap.wml' is acceptable then send back: print "Content-type: text/vnd.wap.wml\n\n"; and the small wap version of your homepage. Otherwise send back: print "Content-type: text/html\n\n"; and the full HTML version of the page. For example, if: ($ENV{'HTTP_ACCEPT'} =~ /vnd\.wap\.wml/i) { print "Content-type: text/vnd.wap.wml\n\n"; # and rest of WML code} Otherwise: {print "Content-type: text/html\n\n"; and rest of HTML code} Does your server support XML? Yes, Zeus server does support XML. Please see http://websupport.demonweb.co.uk/example.xml. As with WAP pages, however, index.xml will not display as one of the default directory indexes. Are there any reserved folder names within docroot? Yes. The following are reserved names and cannot be used as a 'web' accessable sub directory of docroot or secure (i.e. you should not use these folders to store content that you would want people to be able to see via a web browser). /zisp/ (built in ZISP script tools) /zisp-docs/ (instructions on using the ZISP script tools) /_zisp_/ (where data from the ZISP script tools is stored) /easyzisp/ (where html templates for customising the ZISP tools are stored) /logs/ (linked to ../logs Logs for your site and password protected) /stats/ (linked to ../stats Webalizer stats for your site and password protected) /i/ (where the standard image templates and Demon style sheets go) /icons/ (standard image library) /controlpanel/ (please note that your customer control panel is not located at this URL) /default-err/ (links to /errpages in the root of each customer directory) What permissions do I need on my files? These are as follows: 750 (or 755) for directories 640 (or 644) for regular files 705 (or 755) for Perl scripts 640 (or 644) for PHP scripts 640 (or 644) for ASP scripts Also note that the /docroot folder has permissions with the 'setuid' bit set for group. For example: "drwxr-s--- 28 10000225 zeus 2048 Mar 4 13:08 docroot" If you accidentally delete the /docroot folder and re-create it then please contact technical support to ask them to 'chmod g+s' it and change the group back to Zeus. PLEASE NOTE if you put an .htaccess file containing: Options -Indexes or any other directive that Zeus Web server does not support, you are likely to receive a 403 permission denied error on your scripts even though there may not with a problem with permissions on the script. What MIME types are setup on the server? See mime-types.txt. Why does the server seem to try setting a cookie: Set-Cookie: X-Zeus-Mapping-3ade68de=lon1-web-2.msh.demon.net; path=/ The purpose of this cookie is to enable the front ends of the web server to cache information about the site that is being served, rather than having to lookup the details from the back end database each time, to improve the efficiency of serving the requests. There is no option to disable this on a per account basis. If visitors to your site refuse cookies they will still be able to view your site. Why is your server only showing the time in GMT and not BST? The server runs GMT all year around. Here are some example scripts to show if the UK timezone is currently in BST or GMT. Please note these are not supported by the helpdesk: Perl: http://websupport.demonweb.co.uk/perl-examples/gmt-or-bst.shtml PHP: http://websupport.demonweb.co.uk/php-examples/gmt-or-bst.shtml
What is the network port speed that the server connects to your network on? 100 Mbit (and above in some parts). PLEASE NOTE: As this is a shared hosting platform, individual customers using excessive bandwidth to an extent that would cause a loss of service to other customers on the server may have their site suspended.
Logs and statistics
Can I download and analyse my logs with an external program? Yes, you can download your logs to analyse them in a third party Application; however, this is not supported by the helpdesk. The logs are in NCSA common log format and they are accessible via ftp in the 'logs' folder. Sample Logs Breakdown for Demon Web Hosting Please note that this has been split into two lines to make it fit on this page.
A command such as:: LOGFORMAT (%S %j %u [%d/%M/%Y:%h:%n:%j %j] "%r" %c %b "%f" "%B") or LOGFORMAT (%S %j %u [%d/%M/%Y:%h:%n:%j %j] "%j %r %j" %c %b "%f" "%B") may work for the program called 'Analog'. Please refer to http://www.analog.cx/docs/logfmt.html for full information on how to process logs with Analog. This program is not supported by the helpdesk. I am not always available to download my logs regularly. Can I have my logs left on the server for longer or can you email me my logs each day ? Unfortunately it is not possible to leave logs for longer in individual customers’ logs directories and we do not email logs. Please note that at the end of each day your raw logs are analysed and the statistics are added to your Webalizer stats. The Webalizer stats are kept for 12 months (as they only take up a fraction of the amount of disk space that the raw logs do). If you need to keep your raw HTTP logs, there are two alternatives open to you. Please note that these options are not supported by the helpdesk: 1. It appears that (at least on Windows 2000) you can run the command line ftp program with a batch file. For example: c:\> ftp -s:ftp-get-logs.txt and then in the ftp-get-logs.txt file have: -------------------------------- open YOURUSERNAME.demonweb.co.uk YOURUSERNAME YOURPASSWORD cd logs bin prompt mget * quit -------------------------------- and it will grab everything in your logs directory to the your local machine. Optionally you may wish to have a second ftp-delete-logs.txt file containing: -------------------------------- open YOURUSERNAME.demonweb.co.uk YOURUSERNAME YOURPASSWORD cd logs prompt mdele *.log.gz quit -------------------------------- (Please note that trying to include the delete commands in the same file as the get commands does not seem to work.) You could then put the commands: ----------------------------- cd [directory where they want to save the files] ftp -s:ftp-get-logs.txt ftp -s:ftp-delete-logs.txt ----------------------------- in a batch file and call that file from the windows task scheduler at the end of each day (after midnight). As the ftp-get-logs.txt and ftp-delete-logs.txt text files will contain your password make sure you save them in a directory, on your local system, where only an authorised user can read it. 2. You could install a Perl, PHP or ASP script in your docroot folder that could move your zipped log files into a subdirectory of docroot. You could then call that Perl script once a day by calling the script via a browser launched from the Windows task scheduler. PLEASE NOTE: The log files count toward your total disk quota. This is part of the reason why the raw logs are only kept for 7 days. Can you change the configuration of my Webalizer stats? Unfortunately, the settings cannot be changed for individual users as the configuration of the Webalizer stats is server-wide. However, we take customer feedback very seriously and will continue to pass this on to the server admins and product managers regarding the configuration of the Webalizer stats. As outlined in the question above, you can download the raw HTTP log files and analyse them with a third party piece of software to get the stats as you want to see them; however, this is not supported by the helpdesk. Can I download the logs in /logs/today (and why are there two files in that folder)? The files inside /logs/today/ may not be accessible by all customers. (Originally all customers had read/write permissions on their /logs/today folder but this caused problems as some customers deleted the files that the servers were trying to write to, so the permissions were cut back.) If you really need 'read' access to these logs then we may be able to arrange that. Please contact the helpdesk. Why are there multiple files in the /logs/today/ folder? For example: ftp> dir 200 PORT command successful 150 Opening ASCII mode data connection for file list -rw-r--r-- 1 10000224 zeus 22373 Sep 27 16:51 access.lon1-web-1.20040927 -rw-r--r-- 1 10000224 zeus 41387 Sep 27 16:31 access.lon1-web-2.20040927 -rw-r--r-- 1 10000224 zeus 899 Sep 27 12:31 secure.lon1-web-2.0.20040927 -rw-r--r-- 1 10000224 zeus 3270 Sep 27 16:28 secure.lon1-web-2.3.20040927 This is because the server runs 'load balancers' (i.e. multiple computers serving the same content to provide extra resiliency. The load balanced servers write to separate files to ensure that those files are not corrupted by multiple processes writing to the same file at the same time. At the end of the current day the files are combined into one (zipped) log file and placed inside the /logs/ directory. Can I install my own Perl, PHP or ASP script etc. to analyse my logs online? Possibly, but this is not supported by the helpdesk. The path to the logs folder is either: ../logs/ (if the script is just inside in the docroot folder) OR the full path: /resellers/demon/[service type]/content/[1st letter]/[2nd letter]/[username]/logs Where [service type] would be either 'webhosting' or 'webhosting-plus' and [1st letter]/[2nd letter] would be the 1st and 2nd letter of the username and [username] would be your web space username.
htaccess
Account Administration Administration
The current limit on the number of files per site is 32,000. This limit is there to protect the server against abuse, for example in case someone installs a bad script that tries to write millions of files which would consume vast amounts of server resources.
Demon Commerce
The firewall setup on Demon Web Hosting prevents Actinic from working because the publishing script tries to make a TCP port 80 connection from a CGI script (ActinicHttpTest.pl) on the web server to www.actinic.com.
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