False Negative Reporting

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Introduction
Submission Errors
- Antispam filtering service not enabled
- Report not in the correct format
How to send RFC822 MIME attachment mails

Introduction

As a further improvement to our antispam filtering service, we are now able to provide customers with a mechanism for reporting false negatives
(in other words email that should have been rejected as spam by the filters but wasn't).

In order to submit a valid report you must ensure that:

the antispam filtering service is enabled on your account. You can enable the antispam filtering service at any time by logging into the
WebPassword control panel, clicking on the 'Mail' button at the top and then ticking the 'antispam' box.
the junk email you are reporting is included as an RFC822 MIME attachment. Some general instructions on how to do this with a variety
of email clients are shown below. If you are using another email client you will need to consult its documentation for further help.
if you are using Outlook, your reports are not being PGP signed.

Please send these reports to missed@spam.demon.net

Any number of false negatives can be attached to a single mail as you wish but you may want to be aware of the overall size of any submission
in order to make sending it more convenient for you.

You are encouraged to send all your reports from the same email address as this is used to generate your reputation. The more submissions you
make that are indeed spam, the higher your reputation and the more influential your submissions will become.

Please do not use this as a mechanism for unsubscribing from mailing lists or for mail where you simply haven't liked the response you have
received.

Submission Errors

Our servers will reject submissions for one of two reasons.

Antispam filtering service not enabled
If the junk email didn't pass through our filters it cannot be considered to have been missed and therefore any such submission is invalid. You can enable the antispam filtering service at any time by logging into the WebPassword control panel, clicking on the 'Mail' button at the top and then ticking the 'antispam' box.

Report not in the correct format
In order to process the report we need to receive the junk email as an RFC822 MIME attachment. Please see the section below 'How to send RFC822 MIME attachment mails' for further information on how to do this for a number of different email clients. If you are using another email client you will need to consult its documentation for further help.

How to send RFC822 MIME attachment mails

Outlook/Outlook Express/Windows Mail

Open a new message window by clicking on the 'New' button on the toolbar or choose File > New > Message from the menu options.
Enter the destination email address which is missed@spam.demon.net.
Multiple misclassified mail(s) can be selected using the Ctrl and/or Shift keys.
Drag the misclassified mail(s) onto the new message window to attach them.
They should now appear as an attachment in your message (different versions display attachments differently).
Outlook Express users can also select one or more messages and then right click on 'Forward As Attachment'.
Send the new message.

Turnpike 5 or Six

Open a new message window by clicking on the Start new email button or choose File > Start new email from the menu options.
Enter the destination email address which is missed@spam.demon.net.
Multiple misclassified mail(s) can be selected using the Ctrl and/or Shift keys.
Drag the misclassified mail(s) onto the new message window to attach them.
They should now appear as an attachment in your message.
Turnpike Six users can also select one or more messages and then press 'Forward'.
Ensure that the new message is sent in MIME format.
Click on 'Post' to send the new message.

Mozilla Thunderbird

Open a new message window by clicking on the 'New' button on the Thunderbird toolbar or choose File > New > Message from the menu
options.
Enter the destination email address which is missed@spam.demon.net.
Multiple misclassified mail(s) can be selected using the Ctrl and/or Shift keys.
Drag the misclassified message(s) onto the new message window over the header/attachment area of the message to attach them.
Send the new message.

Apple Mac Mail (Mail.app v2.x on Mac OS X 10.4.x "Tiger")

Locate the message to be submitted and save as a file. From the menu bar choose File > Save As. Choose Format: 'Raw Message
Source'. Note the location of the saved file. The file name will match the subject line by default.
Open a new message window by clicking on the 'New' button on the Mail toolbar or choose File > New Message from the menu options.
On the menu bar, choose File > Attach File. Navigate to the location where the offending message was saved, select the file, and click on
the 'Choose File' button.
Enter the destination email address which is missed@spam.demon.net.
Send the mail.

Apple Mac Mail (Mail.app v3.x on Mac OS X 10.5.x "Leopard")

Locate the message to be submitted. For multiple messages click each message while holding the Command key.
From the menu bar choose Message > Forward as Attachment.
Enter the destination email address which is missed@spam.demon.net.
Send the mail.

Demon Webmail

From within the message, click on 'Forward'.
Enter the destination email address which is missed@spam.demon.net.
Send the email.