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ADSL Routers - Settings and Information

Settings and Information

This section of the guide details information that you will need to set up your Demon Broadband account. Please read this information carefully.

LOGIN DETAILS

HOSTNAME	As specified on your Account Card
ADSL LOGIN	As specified on your Account Card
CONNECTION PASSWORD	As specified on your Account Card
POP3 USERNAME	Host name as specified on your Account Card*
POP3 PASSWORD	Not required for connection, however please visit https://www.password.uk.demon.net to set a password to access your email from a non-Demon account, or webmail*
EMAIL ADDRESS	Your email address will be in the following format: usernameofchoice@yourhostname.demon.co.uk

OUR SERVERS

INBOUND MAIL SERVER	pop3.demon.co.uk*
OUTBOUND MAIL SERVER	post.demon.co.uk
PRIMARY DNS SERVER	158.152.1.58
SECONDARY DNS SERVER	158.152.1.43
NEWS SERVER	news.demon.co.uk**

*Only applicable for customers with a NAT service

**Not applicable for customers with a home500 service

ROUTER/MODEM SET UP INFORMATION

This information is intended as a generic guide to assist customers with configuration details that may be required by your ADSL equipment**
VPI SETTING	0 (zero)
VCI SETTING	38
CONNECTION PIPE	Relates to the part of your ADSL login after the @ symbol as specified on your Account Card e.g. lon1-aj1e.demonadsl.co.uk
PROTOCOL TYPE OR ENCAPSULATION METHOD	PPPoA (also known as RFC2364 in some equipment)
AUTHENTICATION TYPE	CHAP
TRAFFIC TYPE	UBR
FRAMING OR MULTIPLEXING METHOD	VC/MUX
MODE ITU	G.dmt
DIAL UP NUMBER	Some modems may require you to enter 0,38 (or 0 as the area code and 38 as the number)
IP ADDRESS/RANGE	As specified on your Account Card

**Please note that although this information is believed to be correct, we cannot directly support the use of all hardware. For more information on support boundaries please visit http://www.demon.net/helpdesk
THIS GUIDE IS NOT INTENDED FOR PREMIER EXPRESS CUSTOMERS

Router set up

Please note that you will need to attach a microfilter to every telephone socket on your ADSL-enabled phone line that you wish to plug telephony equipment into, e.g. fax machines and Sky TV boxes.

Step 1

Check the contents of your router box, it should contain: A router, Ethernet cable, telephone cable, microfilters, power adaptor, installation guide and a set-up CD-ROM.
Please note that the content of your router box may vary depending on the manufacturer. Please ensure that you read any safety guidelines provided carefully before proceeding to Step 2.

Step 2

Plug the telephone cable into the DSL connector on the back of your router.

Step 3

Insert the other end of your telephone cable into the data port on your microfilter, then plug your microfilter into your telephone socket.

Step 4

Connect one end of your Ethernet cable into your computer’s network card, and the other end into an Ethernet port on the back of your ADSL router or network hub.

Step 5

Connect the power adaptor to the router and then plug the adaptor into the wall socket. Switch on the router.

Step 6

Some manufacturers provide a CD-ROM to help you configure your router. If you have not been provided with a CD you will need to manually configure your router using the settings provided on page 6 and any information provided by the manufacturer. If you have been provided with a setup CD-ROM, insert it in your CD-ROM drive. If the CD does not run automatically please follow the instructions below:
For MAC users double-click on the CD-ROM icon that will appear on your screen.
For PC users open a Run window via the Start menu and enter the following path: *:\setup.exe (* Represents the character that labels your CD-ROM drive).

Step 7

If you have not purchased your router with your Demon Broadband service, you will need to enter your login and password details. These are on your Account Card which can be found at the front of the welcome pack folder. For other additional settings please refer to Settings and Information on pages 6 and 7. Please note that although this information is believed to be correct, we cannot directly support the use of all hardware. For more information about support boundaries please visit http://www.demon.net/helpdesk

Router configuration guide

Now you have connected your Broadband enabled phone line, microfilter(s), ADSL router and computers together, it will be necessary for you to configure them before you are able to access the Internet.

IP Address Information

NAT – Choose an internal IP address range for your network On a NAT service you only have one Internet-facing IP address. You must configure your network, and ADSL router to use an internal (not Internet-facing) IP address range. If you have purchased a router with your Demon Broadband service, configuration information for your network will be included with the router.

We have listed 2 common internal IP address ranges:
10.0.0.0 to10.0.0.255
192.168.0.0 to192.168.0.255

Subnet mask – 255.255.255.0

NON-NAT – Understanding your IP Range
Here is an explanation of how to configure your network, based on the IP range and subnet mask that is specified on your Account Card.

Using the IP range 172.16.0.0 – 172.16.0.7 as an example, this illustrates how you must use your IP address range.

172.16.0.0
Network address (not usable)

172.16.0.1
Router IP address / Gateway IP address for your computers

172.16.0.2
Mailgate IP address

172.16.0.3 – 172.16.0.6
Usable IP addresses for your network

172.16.0.7
Broadcast address (not usable)

Please note – If you have requested 1 usable IP address, and have a subnet mask of 255.255.255.252, you will not have any spare IP addresses once the router and mailgate have been configured. Any other computers you wish to access the Internet with will need to use the device on the mailgate IP as an Internet gateway. To make this possible, you would need to configure the mailgate device to perform NAT (Network Address Translation) to your internal computers.

Configuration

1 Network computers
You will need to configure the TCP/IP networking properties for the network card on each of your computers.

Until you have confirmed your new ADSL service is working correctly, we would suggest only configuring a single computer with your IP address details.

Please note – You must not configure more than one computer with the same IP address at any one time.

2 ADSL router
Now you have at least one computer on your new IP address range, it will be necessary to configure your router, so that your computers can communicate with it when attempting to access the Internet. We have listed some methods used to configure a router:

• Use of an “auto-configuration” CD – Supplied by the manufacturer.
• Configuration via console – Some routers are supplied with a serial lead that connects the router and one of your computers together.
• Configuration via a web browser – By entering the IP address of your router into the address bar.
• Configuration via Telnet – By telnetting to the IP address of your router.

If you are unable to connect to your router to configure it, please refer to the Cabling section of Troubleshooting Guide – Router.

3 Login details
Once your ADSL router and one of your computers is on the same IP range, you will need to ensure your ADSL router is configured with the correct ADSL Login and password to enable you to connect.

Once you have input all the required information, save all the changes you have made to the router, and instruct it to connect. If this fails, please refer to Troubleshooting Guide – Router.

Troubleshooting guide – Router

Important note – Please follow the advice provided before contacting the Helpdesk for assistance.

To help resolve any problems you have getting online, we have created a troubleshooting guide.

Is your service live?

Ensure you have received notification that your service is live. This can also be confirmed by telephoning our Order Tracking Line on 0845 275 5527.

General

1 Check all your equipment is switched on and powered up.

2 Check all status lights on your ADSL router against manufacturer’s instructions, and follow any advice given.

3 Reboot your PC, hub and ADSL router, ensuring your equipment remains switched off for at least 30 seconds before powering on.

Cabling

1 Carefully read any manufacturer’s instructions you have for your equipment.

2 Check you have correctly connected your equipment as detailed in the Router Setup instructions.

3 Ensure the Ethernet cable you are using is appropriate for your equipment. There are two main types of network cable:

• Patch (straight-through) – Generally used if connecting dissimilar devices together such as an ADSL router with built-in hub, to a PC.
• Crossover – Generally used when connecting your ADSL router to your network hub, or for connecting an ADSL router with a single Ethernet port to your PC.

Please note – Some ADSL routers have the ability to “auto-sense” the type of cabling used. Therefore the cable type you use will be irrelevant.

4 Check any network status lights on your ADSL router against the manufacturer’s instructions. Most network equipment will have a status light that will illuminate when you have successfully connected your PC or hub.

5 Ensure that any of your network devices (e.g. hubs, PCs) which are connected directly to the ADSL router are set to communicate at the same speed as the ADSL router. In most cases, computers will auto-detect the speed at which to communicate upon startup.

Telephony

1 Ensure you have attached a microfilter to every telephone socket on your Broadband enabled phone line which uses telephony equipment. This includes telephones, fax machines, satellite TV decoders e.g. Sky TV box.

2 Remove all telephony equipment, microfilters and extension cables from all sockets on your Broadband enabled phone line, leaving a microfilter connected directly to your master socket. Attach a telephone directly to this microfilter.

3 Check for a dial tone on this phone by lifting the handset:

a If you cannot hear a dial tone, proceed to step 4

b If you can hear a dial tone, connect your ADSL router to the microfilter, and attempt to connect to the Internet. If you still experience connection problems, attach an alternative microfilter to the master socket, and connect your ADSL router to this. If you are still unable to connect to the Internet when using the alternative microfilter, you will need to call the Helpdesk.

4 Remove the microfilter, and plug the telephone directly into the master socket.

5 If you still cannot hear a dial tone, you may have a fault on your telephone line. Please report this to BT on 0800 800 151.

6 However, if you can now hear a dial tone when your telephone is plugged directly into the master socket, please attach an alternative microfilter to the master socket, with a telephone connected to it, and listen for a dial tone through this microfilter.

7 If you still cannot hear a dial tone, both your microfilters may be faulty. If you do hear a dial tone through this different microfilter, but still cannot connect to the Internet, please call the Helpdesk.

Routeing to the Internet

If you have established a connection to the Internet, but are unable to browse websites, receive email etc., you may find the following information useful.

1 Connect a single computer directly into one of the Ethernet ports on the back of your ADSL router. You must configure this computer in accordance with the network settings on your ADSL router.

2 Some routers may not connect automatically. Please ensure your router has been instructed to connect. If it is connected already, disconnect and reconnect.

3 Reboot your ADSL router, by turning the power off for around 30 seconds and then turning the power back on, ensuring it attempts to reconnect afterwards.

4 Ensure your computers do not have any unusual or incorrect proxy server settings contained within the Web Browser (e.g. Internet Explorer) configuration.

5 Ensure that if your network is using DHCP (Dynamic Host Configuration Protocol) for automatically assigning network information to computers on your internal network, that the DHCP server is configured to give out the correct information to your network. Your DHCP server may be a computer on your network, or your new ADSL router.

6 Ensure your computers can communicate with your ADSL router. Using Windows, from a Command Prompt, type “ping 172.16.0.1” (where 172.16.0.1 is the IP address of your ADSL router). Apple Mac OSX users should use the program “Terminal”. The response will be similar to this example:

Reply from 172.16.0.1: bytes=32 time=10ms TTL=250
Reply from 172.16.0.1: bytes=32 time=9ms TTL=250
Reply from 172.16.0.1: bytes=32 time=11ms TTL=250
Reply from 172.16.0.1: bytes=32 time=10ms TTL=250

7 If your results appear different to the above format, it is likely you have an internal network configuration problem, which you must investigate.

8 Using Windows, from a Command Prompt, type “ping 158.152.1.43”. Apple Mac OSX users should use the program “Terminal”. The response will be similar to this example:

Reply from 158.152.1.43: bytes=32 time=36ms TTL=250
Reply from 158.152.1.43: bytes=32 time=29ms TTL=250
Reply from 158.152.1.43: bytes=32 time=38ms TTL=250
Reply from 158.152.1.43: bytes=32 time=27ms TTL=250

a If your ping response looks similar to the above, it would indicate your routeing to the Internet is functioning, and the problem you are experiencing could be related to a problem on your internal network, or even with the site or service you are trying to access. Please investigate this where possible before calling us.

b If your ping fails with an error such as “destination host unreachable”, please check that the IP address information on your computer is correct, ensuring that the gateway IP address of this computer is the IP address of your ADSL router.