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THUS Fair Usage Policy

The THUS FUP* applies to Demon Home 8000, RSL HomeOffice 8000 and Demon HomeOffice 8000 Broadband and variants of these products Customers only. It does not apply to Business Broadband or Premier Broadband customers.

It is in place to ensure that THUS can continue to provide an acceptable standard of service in terms of download speeds, to the vast majority of our customers.

THUS will continually measure the performance of our broadband network and take steps to restrict the download speeds of very heavy users during peak periods, should their activities significantly contribute towards the risk of reduced speeds being experienced by the majority of our broadband customers. The peak period is currently 9am to 11pm. The peak period may be subject to change dependent on usage patterns across the network.

All users will be monitored on a continuous basis. Only customers that consistently download exceptionally large amounts of data over a rolling 30 day period will be affected by the THUS FUP. This is currently defined as per the limits detailed below, although THUS reserves the right to amend these limits.

Permitted data download over rolling period of 30 consecutive days

• Home 8000 - 50GB of total data download.
• HomeOffice 8000 - 60GB of total data download.

THUS expects that less than 1% of its Demon Home 8000, RSL HomeOffice 8000 and Demon HomeOffice 8000 customers will be affected by the THUS FUP. Any Customers who are affected will be notified via email if their speed is being restricted. Where possible, THUS will always endeavour to provide advance notification by email to Customers approaching the limit**

Speed restrictions will only apply during peak periods. Should a Customer's usage return to acceptable levels, adjudged on a rolling 30 day period, speed restrictions will be removed.

A practical guide to the FUP can be found at Fair Usage Policy FAQ.

* Unless expressly stated otherwise terms used in the THUS FUP shall have the same definition as per the Terms and Conditions for Demon's ADSL Product Range.

** In certain circumstances, it may be possible to exceed the limit in an extremely short period of time (e.g. 24-48 hours) and in such circumstances, you may not be notified in advance of the speed of your service being restricted.